Last updated: 4 November 2026.
1. First-design guarantee
If you don't like the first design draft of your website, tell us before we build the full site and we refund your first payment in full.
2. After the design is approved
Once you approve the design, payments for months that have started are not refunded. The 12-month term and the early-leaving rules in the Terms apply.
3. Yearly plans
If we end the service for a reason that is our fault, we refund the unused full months. If you leave early, the early-leaving rules in the Terms apply.
4. Domains
Domain registration fees are paid to the registrar and can't be refunded once the domain is registered or renewed.
5. Add-ons and fixed-price services
Refunded in full if we haven't started the work; not refunded once the work is delivered.
6. Custom projects
Project discovery is credited to the project if you go ahead and is not refunded otherwise. Milestone payments cover the work in that milestone and are not refunded once it is delivered and accepted.
7. How refunds are paid
To the same bKash, Nagad or bank account you paid from, within 10 business days of approval. Ask at hello@oniosoft.com.